Job Opportunities

Business Analyst - Content Management

Key Technologies:  HTML, Sharepoint, eMatrix or similar content management solution.  CAD experience preferred.

 

Key Skills:  Must have strong interpersonal skills, good written and oral communications skills.  Understanding and experience with business process design/redesign.  Collaboration experience across multiple business disciplines is a must.  Understanding of product design, manufacturing startup and regulatory requirements desired.

 

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Business Service Management and Senior Business Solutions Support

Objective: Focus offshore resources; provide level 3 local support, serve as escalation path during critical outages.  Manage project surge capability.

 

Skills

  • Ensure knowledge base maintenance for knowledge transfer to offshore resources

  • Manage daily hand-off of open issues from off-shore resources

  • Assist off-shore resources in improving response capability through effective knowledge transfer and documentation.

  • Monitor service level agreements

  • Ensure operations processes are conducted in an effective and concise manner, specifically Incident Management, Post Incident Review, Problem Management and Applications Release management.

  • Serve as business focal point and escalation process during critical outages ability to maintain appropriate sense of urgency while ensuring business customer service.

  • Working knowledge of ITIL preferred

Technologies: Remedy, Clarify or similar Service management toolset, Unix scripting, Oracle, SQLServer, SQL database queries, Windows troubleshooting, Maestro, ScheduleX or similar scheduling solution.

 

QSI Job Opportunities reflect a combination of current openings and frequent requirements from our Clients.

Before you Submit

By submitting your resume to any openings on this page you are authorizing QSI to represent you with our clients.

Minimum Requirements

Please attach a MS-Word resume. Include in your resume a table defining your Top 10 skills, years of experience and the last year used.

Additional Information

You may be asked to approve background check and drug test based on QSI client requirements.

QSI Benefits

Medical and Dental

Long Term Disability

15 Days Paid Time Off

Retirement Plan

Reimbursed Education

 


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